Monitoring Task: Observability Triage Workflow

Description

Standard approach to triaging alerts or anomalies reported by logs, metrics, or traces.

Workflow Stages

1. Alert Detected

2. Use alert context to identify origin and urgency.

3. Initial Triage

4. Check service and system health via dashboards.

5. Use logs, metrics, and traces to scope impact.

6. Root Cause Isolation

7. Identify failing components (service, network, disk).

8. Correlate with recent changes or deployments.

9. Resolution or Escalation

10. Apply fix, rollback, or escalate to senior ops/dev.

Tools

• Logs: journalctl, Loki
• Metrics: Prometheus + Grafana
• Traces: Jaeger, OpenTelemetry

Preventive Actions

• Document each triage case
• Tune alert thresholds to reduce noise
• Establish clear on-call & escalation guidelines